Reenabling a Disabled Computer

Created by Chris Sandu, Modified on Tue, 18 Feb, 2025 at 10:58 AM by Chris Sandu

MIS Department Policy & Procedure

Document Name:	Reenabling a Disabled Computer	Document Type:	Procedure
Written by:	Eric Krause	Date/Revision Date:	12/16/2022

Background

We are now disabling computers automatically if they have not logged in after 6 months. This task takes place every Thursday at 1:00am via PDQ Deploy on Spicy. The name of the package is “Disable Inactive Computer Accounts”.

If a person tries to log on from a disabled computer, this usually results in a “trust relationship error”.

If a computer needs to be reenabled, follow the procedure below.

Procedure

Open “Active Directory Users and Computers”
Navigate to rh.gov and then “Disabled Computers”. Find the computer and right-click. Select “Enable Account”.

Now, move the computer back to the “RH Computers” group.

Have the user reboot the computer and retry logging in.