Duo - Adding a User

MIS Department Policy & Procedure 

Introduction

This guide will show you how to add a new user in Duo.  Duo users are synced from Active Directory to Duo in the cloud.

Details

• To add a user to Duo, you must start by adding them to the appropriate group in Active Directory.  All Duo users are placed in a security group with a three letter department code prefix and a “Duo” suffix (i.e. DatDuo).

  • The groups are synced from the “Duo Security Authentication Proxy” software installed on COLPOTTER

• Once the user has been added to the correct Duo group for their department, perform a manual sync to Duo.

  • Log into the Duo administration console and navigate to “Users” -> “Directory Sync”.  Then, click “AD Sync”.
    
    

• Now, click “Sync Now” to sync your new user.  It will display the status of the sync:

• You should now see the user listed under the “Users” list in Duo:

• Click on the user’s name.  Then, click “Send Enrollment Email”
  
  
  
  

• From there, refer the user to the instructions here to instruct the user on how to complete enrollment of their phone.

• If the user choose not to use their phone, use the instructions here to enroll them with a Yubikey.