Duo - Replacing a Phone

MIS Department Policy & Procedure 

Introduction

This guide will show you how replace a user’s phone in Duo.  The most common scenario is that the user has upgraded their phone or replaced a lost/stolen phone.

Details

• Log into the Duo administrative console here.

• Click Users, then select the username.
  
  
  
  

• Scroll down to the “Phones” section.  Click the trashcan icon next to the old phone to remove the phone from their account.
  
  
  
  

• Now, scroll back to the top and click “Send Enrollment Email”.
  
  
  
  

• Refer the user back to the instructions here in order to complete enrollment of the new phone.