Duo - Adding a Second Phone

MIS Department Policy & Procedure 

Introduction

This guide will show you how to add a second phone for a user in Duo.

Details

• Open a support session with the user on their PC.

• Have the user navigate to https://rochesterhills.login.duosecurity.com/central/ in a web browser.

• The user will need to log in with their email address and Active Directory Password.

• Once logged in, click “Manage Devices” in the upper-right.
  
  

• Click “Add a device”.
  
  
  
  

• Run through the device prompts as you would when enrolling the user’s first device.  Instructions are here.

• Once completed, the user will receive Duo prompts to their first device by default.  In order to send a prompt to the second device, they should hit “Cancel” on the Windows prompt, then select their other device, then click “Send Me a Push”.  It’s a good idea to run through this behavior with the user.