Environmental Control System #1

MIS Department Policy & Procedure 

Environmental Control System #1 - (Also known as the energy management system.)

The environmental control system consists of a server in the Data Center and system controllers in each building. Currently the buildings managed are the fire stations and the DPS Garage.

Server Info

Server name = webctrlserver

Local username: webctrlserver\metro PW is the same as Logmein Password (make sure Numlock is not on)

This server is a member of our domain but logs in as the local administrator account.

The system is managed by Facilities and  Metro Contols.

Darryl Trombley - dtrombley@metrocontrols.com Cell 586-321-9795 Office 586-790-2500

Mike Tremblay - mtremblay@metrocontrols.com Cell 810-366-0577

Craig Papcun - cpapcun@metrocontrols.com

Logmein access to WebCTRL server

Login as metro@rochesterhills.org

Logmein password is in the logmein.xls password file.

IP Information

 Device    Internal  IP Address of device     Firewall S/N     WOW IP Address     External IP Address    Firewall  MAC Address     WOW Account#

 Server     172.20.12.1      N/A     N/A     50.200.85.249          

FS1     172.20.12.2      N/A     N/A      N/A          

 Garage     172.20.12.3      N/A     N/A      N/A          

 FS2    192.168.0.10     1BU41171005F4     69.14.190.14      N/A     E091F5FA7247     

8855-31-040-0038313

 FS3    192.168.0.10     1BU4117000651     69.14.190.4      N/A     E091F5FA7189     

8855-31-040-0038404

 FS4    192.168.0.10     1BU4117N0064C     64.233.216.213      N/A     E091F5FA7193     

8855-31-040-0038412

 FS5    192.168.0.10     1BU4127H0041C     69.14.190.17      N/A     C43DC75EEE2D    

8855-31-040-0165702

Ph 248-652-3473

Fire Stations 2 - 5 are no longer on the system per Steve Springstube. 

If one of the Fire stations 2 thru 5 stops responding it is likely that the static IP address assigned to the site has been changed to a dynamic DHCP address. This will prevent us from contacting the site. Call WOW business solutions at number shown below. Give them the account number and have them reset the address to the one shown above for the site.  They may ask for the firewall  MAC address. Once WOW confirms that they have re-assigned the correct IP address the Netgear Prosafe Firewall at the site will have to be power cycled to get it to accept the new address. Call the station at the number below and if you get someone ask them to power cycle the firewall. If you can't get a hold of anyone you will have to visit the fire station and do it yourself.

They may also ask for the address of the fire station in question as an account verification. They are listed below.

Station No. 1

(Department Headquarters)    1111 Horizon Ct.

Rochester Hills, MI 49309

Station No. 2

1251 E. Auburn

Rochester Hills, MI 48307

Station No. 3

2137 W. Auburn

Rochester Hills, MI 48309

Station No. 4    2723 Walton Blvd.

Rochester Hills, MI 48309

Station No. 5    251 E. Tienken

Rochester Hills, MI 48306

Fire station phone numbers

Sta 2 248-841-2614

Sta 3 248-841-2615

Sta 4 248-841-2612

Sta 5  248-841-2616

 WOW! Business Solutions Customers

Please contact us at 1-888-969-4249. 

Holly at support 248-506-5331

Direct inbound access from STA 2-5 to Webctrl server

Ports to be opened

80 TCP

47808 UDP

Direct inbound access from City Hall to STA 2-5 controllers.

Ports 80 and 443 TCP

Port 47808 UDP

Inbound rules set up allowing all city hall IP's access on those ports.

Firewalls at fire stations

Netgear FVS318

To reset to factory defaults push reset button on back of unit for 15 seconds.

Factory default Username=admin Password=password

Password is changed to firewall#guru

Firewall can be accessed on ports 1-8 at 192.168.0.1 or www.routerlogin.net from a locally attached computer.

Remote access is accessed on the static IP for each site on HTTPS://IPADDRESS:8080

You might have to connect with IE8 on an XP machine.

DHCP scope set to 192.168.0.11 thru 0.51 on each

The config for the firewalls is saved at I:\Net\PROJECT\EnergyManagementSystem\NetgearFirewalls

The same config file is used for all four firewalls and can be uploaded to a replacement firewall.

If a firewall is replaced WOW will have to be contacted and notified of the new MAC address for the internet port of the firewall so they can reassign the static IP address associated with the station to the new MAC address. Vince has the contact info for WOW and the account numbers for the stations.

Each controller at Stations 2-5 are addressed on 192.168.0.10