Encrypted CD Access Directions

ENCRYPTED CD ACCESS DIRECTIONS 

Before we could encrypt your CDs, a user was set up to view CDs. At that time a keys directory was created called BAC_CD_KEYS. In older setups it would be called Lockbox_CD_Keys. The user selects a passphrase. We don't have the passphrase nor can we reset it. Their PC should have been mapped to the keys location. If they have changed computers or had some type of upgrade, the mapping may be corrupted or missing. If this is a case where you have access on one PC and would like to add users, this can easily be accomplished as long as the location of the keys directory is known. 

Assuming you know the location or have a copy of the keys on your C drive, put in a monthly CD. Be sure to copy the location of the keys folder. At the passphrase prompt type in setup125, select Browse, and on the next page click OK for standard set up (or select PC Sharing for a network drive which will be covered later in this document). Click the set location button and paste the location of the keys directory in the window (deleting the prefilled default location). Click set and if you see the private/public keys are found, click save then done with setup. Your passphrase should now work. 

Per the paragraph above, if the keys directory is on a shared drive, the steps are the same as above except you will select PC Sharing as your set-up type. On the set location page, the set location button will be lower on the page instead of at the top. 

If after setting the location, the number of keys found is zero, either the folder is not the correct one or it is missing part of the location, such as the drive letter or part of the name. Sometime users do not have sufficient rights and IT has to get involved to give the user read/write permissions on either a new computer or network drive. Sometimes a pop-up blocker may keep you from getting to the passphrase window and may need to be disabled. If you are having trouble locating the keys directory, regardless of its name, it should contain a file called pubring. You can do a file search on your local and shared drives for anything containing this word and if found, it should be in the keys directory. 

If you do not have the passphrase, in the keys directory there should be either a TMP file or a Passphrases for (your company name) file. If there is a TMP file, right click on it, select open from a list of programs, use Notepad and the passphrase should be visible. If instead there is a Passphrases for... file, email this file by itself to us (if there are 2, send either file with the extension .asc or .bak). We will decrypt the passphrase and return it to you. 

If the keys directory is lost, it cannot be replaced without losing access to your archive. A network drive is the safest place for it or you can save it to a CD and put it in a secure location. 

We would be happy to verbally walk you through this process. However, everything you need is here to resolve most access issues. You can proceed at your own pace and at a convenient time. Let us know if you need additional assistance. 

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Lockbox_Customer_Service@bankofamerica.com 800-376-2703 

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